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QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life |  | Author: John G. Miller
Publisher: Putnam Publishing Group
Category: Book
List Price: $19.95
Buy Used: $2.21
as of 9/10/2010 20:54 CDT details
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Seller: HPB-Outlet
Rating:  221 reviews
Sales Rank: 2420
Media: Hardcover
Edition: 1
Pages: 128
Number Of Items: 1
Shipping Weight (lbs): 0.6
Dimensions (in): 8.8 x 5.9 x 0.7
ISBN: 0399152334
Dewey Decimal Number: 153.83
EAN: 9780399152337
ASIN: 0399152334
Publication Date: September 9, 2004
Availability: Usually ships in 1-2 business days
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Amazon.com Review
QBQ! by John G. Miller is a motivational primer aimed at purging the "blame, complaining, and procrastination" from the workplace. Miller believes that one of the hallmarks of today's business culture is a lack of personal accountability; he prescribes the cure in this series of short stories and personal observations drawn from his years of experience running his organizational development firm. His main point is that positive change begins with individuals changing themselves: "Instead of asking, 'When will others walk their talk?' let's walk our talk first." The result is choppy (39 chapters in 115 pages), and at times Miller's advice boils down to truism and cliché. Nevertheless, managers whose workplaces demand remedial, straightforward advice should find a useful tool here. --Harry C. Edwards
Product Description
Who Moved My Cheese? showed readers how to adapt to change.
Fish! helped raise flagging morale.
Execution guided readers to overcome the inability to get things done.
QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability.
The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.
The solution involves an entirely new approach. We can no longer ask, "Who dropped the ball?" "Why can't they do their work properly?" or "Why do we have to go through all these changes?" Instead, every individual has to ask the question behind the question: "How can I improve this situation?" "What can I contribute?" or "How can I make a difference?"
Succinct, insightful, and practical, QBQ! The Question Behind the Question provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.
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| Customer Reviews:
Showing reviews 1-5 of 221
 It really is all about me August 24, 2010
Pastorjeffcma (North Carolina, US)
QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life Somebody just loaned me all three of the books in this series and I just finished this first one. As has already been indicated it is quite short--I would be hard pressed to imagine someone would not be able to finish it in an hour or just a little more. If you have read much in leadership literature there will be nothing astonishingly novel in this material. But it is full of wonderful reminders--that the solution really does need to start with me. That I can make a real difference. That I am the one that needs to change. The core issue in the book is personal accountability and what a powerfully transformational concept it is.. It is worth reading just for the stories of Jacob Miller and the employee from Home Depot. You will most likely find the book both motivational and entertaining.
 Quick worthwhile read August 9, 2010
Randy (SLC, UT)
This was recommended by a coleague. While there is nothing earthshattering about this book, it is a simple yet excellent read on personal responsibility.
Quick review August 8, 2010
Tom from DE (DE)
The book offers good advice to make you think about how you choose to react to circumstances and interact with others. It is easy reading and the example cases are simple enough to relate to. The challenge will be putting the guidance to work in my everyday life.
Making Organizations Outstanding July 29, 2010
Kevin Eikenberry (Indianapolis, IN USA)
I love a couple of things when I pick up a book. I love when the title is clear and promises me something tangible (something of course that I care about). And I love it when the book delivers. When the book is also written by a really smart person, who I've had the privilege to work with a bit, it is even better.
This book is all of these things.
John G Miller, author of QBQ - the Question Behind the Question among others, has written a fast paced, easy to read and hard to put down book about making our organizations more... outstanding!
He accomplishes this with 47 short chapters with titles that make the lesson clear. Some examples include:
Make No Excuses
Do What You Promise
Be Fast
Be Flexible: Put People Before Policies
Seek No Culprits
(and 42 more!)
A cynic would say "I already know or have read most of those things." Perhaps this is true, though I doubt it would be true for all 47 and I more highly doubt that you and your organization as doing all 47.
Each chapter is carried by one or more stories and examples, and is illustrative rather than preachy. You can read one each day, over a couple lunch breaks or in one sitting. My guess is you will find one or more that resonate with you in a way that leads you to share it with your team or colleagues.
However you choose to use it, do use it!
Living mindfully May 25, 2010
Schmadrian
Normally, I have a fair amount to say after reading a book. In the case of this one, not so much. Mostly because it's stuff I've long believed, lived, espoused. (Although I do have my own version of how to approach things, RBR, or Reason Behind the Reason, which deals with causation and acting gracefully in response to someone's limitations.)
The concepts are simple, and for me, summed up in the title of my review. Anyone who has any experience with yoga, who has entered into that philosophy needs no further explanation.
Well done to Mr. Miller; this is a great contribution not just to the business world, not just to the self-help community, but to society at large; what's here is the sort of 'enlightenment' that was 'common sense and good manners' a century ago.
Namasté.
Personal rating: 9/10 (I'd have appreciated some more illustrations.)
Showing reviews 1-5 of 221
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